You can be one of the most famous and attractive sellers on Amazon. But you’re not a jack of all trades and there may be times when you need to rely on Amazon Seller Support to sort things out. When it happens that you need help – and fast, learn from Repricer what it involves so you can navigate those situations with ease.
What does Amazon Seller Support do?
Amazon Seller Support is designed to help you in fraudulent situations, such as the following:
- Cancellation of notification
- Learn more about customer fees
- How to update your account and payment order
- Checking the buyer’s shipping address
- Cancel your account suspension
- Many other questions
You can contact Amazon Seller Support via email, phone, or chat. Unfortunately, there is no specific phone number to contact support staff, and different types of contact requests depending on where you sell:
- United States
Tip: When contacting Amazon seller support, make sure that every time you contact customer service, it’s a personal matter. This helps support staff to focus on the problem and find the best solution for you, because telling them everything at once can cause confusion and less than ideal results.
How to support your side when calling Amazon seller support
To make the process as easy and smooth as possible, prepare a few things at your end to help the support staff. To start, open your unresolved issue on your computer so you can quickly refer to it and find out that support staff are working on the same issue in front of you.
You may be asked about your vendor and billing information. Open it in another tab so you don’t have to go fishing and lose valuable time.
Finally, have a pen and paper or an online notebook so you can add your own notes. Amazon support staff deal with different issues all day, every day, and it’s second nature to them. But for you, the process and explanation may be a bit unfamiliar, so it’s a good idea to make explanatory notes that you can read later. Also, taking your own notes can make it easier for you to follow up on a topic if you need to in the future.
When you’re ready to join Amazon Seller Support, there’s no right way to go, but there are plenty of pitfalls that can delay or derail your case. When talking to them, use these tips to increase your chances of success:
- Identify the problem timeline clearly and all relevant information, make sure it is specific and detailed. For example, you could say something like, “On X day at X hour, I created a list of doohickey apps. I tried to remove the listing on X date at X time by logging into my Seller Central account, navigating to the Inventory tab and selecting “Close Listing”. I can’t, I ask that this listing be canceled as soon as possible so that consumers do not order the wrong way to order a product that is not available.
- Stay on topic. Even if you find it difficult to get help with other things now that you have support staff on the phone, don’t. You are there to talk about a problem and get the best help. Give your time and wait for the next one to be fixed.
- Let support staff know about all the steps and actions you’ve taken on your end so they don’t suggest trying the things you’ve covered above. Again, be informative and concise and stick to the topic at hand.
- Speak in a linear fashion and don’t be late. Start at the beginning and continue through the events as if you were reversing them. Remember, you are trying to make things as clear and simple as possible for the support staff so that they can help you in their capacity.
If you have been selling on Amazon for a long time, it is inevitable that you will get into a situation where you will need help from the Amazon Seller Support team. Use this guide to know the ins and outs ahead of time so that when you call, email or text them, you’re handling things like a pro. Although this is an example that really needs human help, returning your product is not.